ISLAMABAD: Four officials of the Capital Development Authority (CDA) were suspended on Friday after they failed resolve a complaint filed by a citizen at the Pakistan Citizens Portal set up on orders of the prime minister, ARY News reported.
Those suspended included Director CDA Fariduddin and Assistant Director InayatUllah.
The action was taken by the Prime Minister Office on a complaint forwarded by a citizen through the online portal. The complaint was pertaining to an encroachment on his plot in Islamabad and he was approaching relevant authorities for a month, but didn’t get justice.
It transpired that CDA officials had sought extortion from the citizen to get his plot retrieved.
Read: Pakistan Citizens’ Portal rated among best apps at World Government Summit
Later, the citizen had filed a complaint with the citizens’ portal.
In October last year, Prime Minister Imran Khan had launched a public complaint cell, Pakistan Citizens’ Portal, to hear and address people’s problems.
The prime minister had said the government was going to become answerable to the people of the country for the first time. The portal is an app through which denizens can send their complaints to the departments concerned.
He said Pakistanis, at home and abroad, will be able to contact the prime minister. In developed countries, policies are formulated on the basis of people’s voice and this system will give a voice to expats, he added.
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